Policies

1230 Washington Blvd.

Beaumont, Texas 77705

1 (409) 838.5391

Policies, Terms & Conditions

Privacy Policy

We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Order Shipping

We ship via UPS to customers in the United States of America, its possessions, and Canada only. Occasionally the UPS servers will not provide a shipping charge feed to our on-line shopping cart. This error, on the part of the UPS system, does not mean we will ship your order for free. It means we will have to contact you via email or telephone regarding the shipping charges that will be incurred. Other shipping methods can be arranged by telephone by calling 1-888-838-5391.

Availability

We will make every effort to assure that your order is shipped in a timely manner. However, some products offered, may be temporarily out of stock. Also, some orders may be shipped directly from the manufacturer to you. In any event, you will be advised by email or telephone as when to expect shipment. Please do not hesitate to call if you have any questions.

Payment

Visa, MasterCard, American Express and Discover credit cards, and Open Credit Accounts are the payment methods available via the On-line Shopping Cart.
Down Payments may be required on orders over $250.00 or that include custom items such as badges, time cards with special numbering, or non-returnable items such as software upgrades that require a software code, etc.
Customer's who have established Credit Accounts with us, will use the required PIN# and/or Login ID and Password, to proceed and complete their “Account” Order” via the On-Line shopping cart.
We welcome Educational, Governmental and other Institutions Purchase Orders.
Equipment Leasing is available through Third-Party Leasing companies, call for Leasing details!! Payment may be made in advance by US Postal money order.
Payments made in advance by company check will be held for 9 (nine) days prior to shipping on amounts over $250.00.

Hardware Warranty

Carpenter’s Time Systems warrants most equipment to be free from material defect for a period of 1 (one) year from the date of shipment to the customer. All other equipment, attachments, accessories, parts, or supplies are covered for a period of 90 (ninety) days from shipment date to customer. This warranty is limited to repair or replacement of the covered item at the sole discretion of Carpenter’s Time Systems. Parts or items replaced will become the sole property of Carpenter’s Time Systems. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. Carpenter’s Time Systems shall not be held responsible for any consequential damages or losses arising from the use of the product. Covered item must be returned to Carpenter’s Time Systems insured and freight prepaid for repair or replacement. Warranty applies only to those items purchased by the customer from Carpenter’s Time Systems. An RMA number should be obtained prior to returning any item. Use our RMA# Request Form for all product returns.

Some equipment may state a longer or shorter warranty period on an item by item basis. In these cases, the offered warranty period will take precedence over the period stated herein.

Telephone Support

Telephone support regarding the installation, application, programming, and use of the Software Based products is currently charged at an hourly rate of $75.00 per hour. Annual Support Agreements that covers System Phone Support (help desk) and Software Updates released by the manufacturer are also available. This offers you a flat annual fee that can be budgeted for system support.

Returning Product Items

· There is a 30 (thirty) day period from shipping date, allowed for Product Returns. All returns are subject to a 25% restocking charge. Products must be returned in the Original Box, in New Condition, with all packing materials and documentation. RMA is required for all product returns. (see below)

· No returns will be accepted after 30 days.

· Special items such as custom printing, programming, used time cards or badges, labor performed, and freight charges are non-refundable.

· Software upgrades where an upgrade code has been issued, or software returned without the "system key" are non-refundable.

· Discounts offered thru package pricing, or other discounts offered, shall be considered when credit is computed for returned items purchased that were part of the discount offer.

· Returned goods will not be accepted without a valid RMA (Return Material Authorization) number issued by Carpenter’s Time Systems. . Use our RMA# Request Form for all product returns. Items must be shipped insured and freight prepaid to our address.

Damaged Product Items

For products damaged in-transit, Claims should be made immediately with the applicable freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or by email at customer.service@ups.com. FedEx can be reached at xxxxxxxxxxxxxxx

Backorders or Delays

We will ship in-stock merchandise immediately and backordered items as they become available. You will only be charged for items when they are shipped, and you will only pay a portion of the total shipping and handling charge. The remainder of your order, including shipping, will be charged when your backordered merchandise is sent.

* Thank You, from the staff of Carpenter's Time Systems. We appreciate your Business!! *

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